Job Description

Position: Junior Clinical Consultant

Job Specifications:
– Bachelor’s degree in biotechnology, biology or chemistry.
– Understanding of clinical data.
– College experience statistics analytics, metrics development, and data visualization.
– College experience delivering data analytics solutions in the life science field is required.
– Develop business requirements and specifications for application consultants & analysts to create effective solutions that map to business needs.
– Familiar with drug discovery workflows within the R&D space is required.
– Experience with TIBCO Spotfire highly desirable.
– Experience with advanced statistics/analytics.
– Strong interpersonal skills.
– Strong aptitude for learning and applying informatics technologies to business problems is required.
– Experience participating cross-functional teams and Agile Scrum services engagements is preferred.
– Knowledge of scripting languages is preferred.
– Excellent verbal and written communication skills.
– Excellent interpersonal skills and a collaborative management style.
– Experience working in a fast paced, growth environment.
– Planning, prioritizing, reporting, problem solving and analytical capabilities.
– Attention to detail and a concern for quality.

Key Accountabilities:
– Become a trusted advisor to customers.
– Serve as the Subject Matter Expert in clinical analytics products and standard services offerings on services engagements.
– Flexibility to approach to different scenarios; communicate by presenting facts and data.
– Ensure customer satisfaction during services engagements.
– Serve as a trusted advisor to clients.
– Execute project work plans with a focus on timely completion & risk mitigation.
– Track and report on assigned project tasks on a regular basis.
– Build application configurations and reports to specifications.
– Revise and keep all project documents up-to-date.
– Participate in team and customer meetings effectively.

Job Description

Position: Business Development Specialist

Work Location: NYC, Boston, New England, Silicon Valley, LA, San Francisco.

We’re looking for an experienced Business Development Specialist whose primary focus will be on bringing new clients. This is a 100% net new business role who has a hunter mentality to fight all odds and create a success story.  The candidate should be extremely comfortable in cold calling activities to build his or her pipeline of qualified opportunities.  The individual should have a passion for achieving outstanding results in new business development activities.

Job Purpose:
Established in 2000 year under the name “Outcoding Solutions” and then acquired by the North American company Ex Squared in 2008, Ex2 Outcoding Solutions has been continuously growing in the purpose to become one of the best positioned nearshore Outsourcing companies in the technology area by following a service oriented philosophy and maintaining the highest standards in the development of projects and staffing processes.

Until 2015 the company business was based on staff augmentation projects only, but in order to broaden our catalogue of services Ex2 Outcoding
took over two Costa Rican companies, one focused in the implementation of Microsoft solutions for Business Intelligence and the other one,
oriented to the mobile applications development, and now is boosting their growth in the other Latin American countries.

The selected candidate will be responsible for the generation of new business opportunities in Costa Rica and Latin America for these company’s
divisions mainly.

Duties and Responsibilities:
Main responsibilities include but are not limited to:
• Identify and qualify prospects through cold calling, lead generation strategies, online research, networking and event attendance.
• Analyze potential client’s companies in order to provide tailored services and evaluate their needs in the short, medium and long-term.
• Introduce the company to new clients and elaborate proposals to solve client’s needs and close sales opportunities.
• Give follow-up to the clients through e-mail, phone or face-to-face or online meetings in order to close sales and establish growth plans for the medium and long-term.
• Maintain a pipeline of qualified prospects sufficient to meet quarterly/annual quota requirements.
• Navigate through complex negotiations at board executive level.
• Keep the Sales CRM (Dynamics) system up to date; document customer information, track progress and document next steps for each lead/opportunity, generate forecasts and other related sales reports.

Qualifications:
• Tenacious, highly energized and passionate about achieving levels of excellence with demonstrated ability to meet and/or exceed determined sales and activity quotas.
• Experienced Sales professional with around 2 years’ experience selling into either national or international markets. With at least 1 year of telemarketing sales experience.
• IT/Solution sales experience is highly desired, with experience of engaging with different business stakeholders.
• Experience organizing lead generation events.
• At least 2 years of experience creating campaigns: create target lists, email and cold calling.
• Presentable and a great communicator with the ability to articulate Outsourcing solution propositions in a compelling way both orally & written.
• Flexible and adaptable with the ability to work within a rapidly changing environment and respond to differing demands. Well organized and thorough even under pressure.
• Bachelor’s Degree in Business, Communications or related field.
• Experience in digital marketing is a plus.

Work Location: NYC, Boston, New England, Silicon Valley, LA, San Francisco.

Responsibilities:

The CLIENT Network is evolving, recent acquisitions and constantly developing applications and Infrastructure mandate that network uniformity and standardization are key to Infrastructure Operations.

The Network Operations team is growing in size to cater for the requirements of Office / Data Center implementations and standardization, with a focus on reduced MTTR (mean time to resolution) through subject matter expertise and design review & repeatability to enable speed to market and revenue growth.

Key, dedicated personnel with a high work ethic and work-smart attitude are sought to change the landscape of CLIENT network operations.

Requirements:

– Design and manage security solutions, including firewall, and network intrusion detection systems.

– Manage all network hardware and equipment, including routers, switches, and UPSs.

– Implement and maintain all equipment, hardware and software upgrades.

– Implement and maintain network access permissions, and access rights.

– Participate in the planning and execution of security audits.

– Ensure network performance and provide network performance statistics and reports.

– Recommend, schedule, and perform network improvements, upgrades, and repairs.

– Recommend and manage network monitoring tools.

– Perform troubleshooting of all Network systems in both Corp and Data center.

– Participate in off shift coverage as necessary.

– Develop and implement applications and tools to improve the operational efficiency of the company.

– Participating in the identification and enablement of process automation.

– Help maintain and enhance existing applications and processes.

– Participating in the proactive monitoring of our global network.

– Developing metrics and reports for managing network connectivity.

– Collecting and analyzing data that is necessary for enabling new sites.

– Prepare and maintain system level documentation.

– Develop and maintain training material where appropriate.

Expertise in the practices and technologies of:

– The role of the Network Operations Senior/Lead Engineer is to ensure the stability, integrity and operation of the CLIENT network infrastructure. This includes planning, developing, installing, configuring, maintaining, supporting, troubleshooting, and optimizing all network hardware, software, communication links as well as the monitoring and management tools required.

– The Network Operations Senior/Lead Engineer will provide technical oversight for the installation, monitoring, maintenance, support, and optimization of all network hardware, software, communication links and monitoring programs.

– The Network Operations Senior/Lead Engineer will analyze and resolve communication problems between the CLIENT data centers and the customer sites in a timely and accurate fashion.

– The Network Operations Senior/Lead Engineer is accountable for ensuring that the appropriate monitoring and management tools are in place, including procurement and in house development of specialized tools as necessary.

Responsibilities:

The Site Reliability Engineering group is a global team responsible for providing 24×7 operational support of the company’s Cloud, SaaS, ASP and hosted solutions. Those who excel in this role have the willingness and ability to jump in and learn new technologies as well as move between them quickly.

Site Reliability Engineering attracts engineers with exceptional diagnostic and problem solving skills.  You’ll have an opportunity to work with a diverse set of technologies and resolve incidents that can span a wide breadth of technical hurdles.

Requirements:

In addition to the above summary, here are the requirements:

– As a generalist, support the full stack of Cloud and hosted web-based applications.

– Manage the operations and stability of the environment in accordance with established procedures and best practices.

– Drive incidents to resolution.

– Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications.

Expertise in the practices and technologies of:

– Intermediate to advanced RedHat Enterprise Linux (RHEL) experience.

– Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM). Outsystems a plus.

– Knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.

– Working knowledge of LDAP design and implementation, and networking.

– Knowledge and experience administering multi-platform operating system environments (Windows and LINUX).

– Working knowledge of Storage Management Solutions (SAN, NAS, etc.).

– Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures.

– Hands-on knowledge of load balancers and firewalls desired.

– Familiarity with ITIL standards and technologies (ServiceNow)

– Scripting/programming experience in Puppet, Powershell, PERL, .NET, or UNIX Shell a plus.

Responsibilities:

Our team is looking for an enthusiastic professional; someone who is intrigued by the opportunity to work in our growing Information technology organization. CLIENT is expanding into new core offerings and verticals such as Cybersecurity and anti-money laundering, and we are building a team of people with strong Database Administration skills who will work with both internal and external customers in support of mission critical production databases.

Requirements:

– Supporting SQL Server and other database systems in a 24 x 7 environment.

– On-call responsibilities (rotation) to support production systems.

– Planning, implementing and managing the physical databases of mission critical OLTP and decision Support systems Capacity planning to determine future storage needs.

– Monitoring and improving database and application performance.

– Providing development and tuning support to implementation teams.

– Troubleshooting production performance issues.

– Developing processes and procedures to enhance the stability and performance of database environment and our level of support to our client teams.

– Ensuring that backup, restore and recovery procedures are implemented and followed.

– Will require to work with internal and external clients to resolve issues.

– Will require to be on call as well as work during outside normal business hours.

– No travel as part of job but minimal travel might be needed for systems and technologies training as needed.

Expertise in the practices and technologies of:

– BS in MIS or Computer Science plus 7+ Years Database Administration experience.

– SQL Server Certifications preferred.

– Proficient with SQL 2008 version and up.

– Proficient in understanding SQL Server security and best practices.

– Expert in knowledge of SQL Server Audit feature for SQL 2008/2012.

– Proficient in knowledge of SQL Server Clustering for SQL 2008/2012.

– Proficient with SQL 2012 Availability group and understanding of SQL Audit impact/dependencies on AG partners.

– Proficient with SQL 2008/2012 Log Shipping, Replication features and clear understanding of SQL Audit impact/dependencies with them.

– Must have extensive experience with SQL Server PCI complaints, TDE knowledge and best practices.

– Experience with Oracle, MySQL, Vertica, Netezza, Couchbase, and MongoDB would be a plus.

Responsibilities:

Our team is looking for an enthusiastic professional; someone who is intrigued by the opportunity to work in our growing Information technology organization. CLIENT is expanding into new core offerings and verticals such as Cybersecurity and anti-money laundering, and we are building a team of people with strong Database Administration skills who will work with both internal and external customers in support of mission critical production databases.

Requirements:

– Supporting mission critical database operations. Working with internal and external clients with limited travel.

– Supporting Oracle, MySQL, and other database systems in a 24 x 7 environment.

– On-call responsibilities (rotation) to support production systems.

– Planning, implementing and managing the physical databases of mission critical OLTP and decision support systems.

– Capacity planning to determine future storage needs.

– Monitoring and improving database and application performance.

– Providing development and tuning support to implementation team.

– Troubleshooting production performance issue.

– Developing processes and procedures to enhance the stability and performance of database environment and our level of support to our client team.

– Ensuring that backup, restore and recovery procedures are implemented and followed.

– Will require to work with internal and external clients to resolve issues.

– Will require to be on call as well as work during outside normal business hours.

– No travel as part of job but minimal travel might be needed for systems and technologies training as needed.

Expertise in the practices and technologies of:

– BS in MIS or Computer Science plus 5+ Years Database Administration experience.

– Oracle/MySQL/SQL Server Certifications preferred.

– Must have Operational DBA Experience with Oracle 11G RAC/ASM 3+ years and overall experience of 3+ years with Oracle.

– Has some Operational DBA Experience with MySQL.

– Experience in applying Oracle patches to Oracle RAC.

– Operational experience with Unix/Linux, Oracle Data Guard, Golden Gate.

– Knowledge Backup/Recovery.

– Understanding of OEM Grid Control.

– Knowledge of Unix Shell and writing scripts to automate operational DB tasks.

– Experience with SQL Server, MySQL, Vertica, Netezza, Couchbase, and MongoDB would be a plus.

Responsibilities:

The Cloud Server Operations team leads the overall operational oversight and management for server operating systems, along with engineering and support of general Core Services. As part of a larger Infrastructure Operations team, the Cloud Servers Operations group is responsible for all server infrastructure, server operating systems, dedicated servers, guest operating systems, and common services for the CLIENT Production Operations.  Supported Services include, but are not limited to Active Directory, Redhat Identity Manager, InfoBlox, CyberArk, RSA, Citrix, antivirus (CLAMAV and SEP), and patching (Spacewalk, Satellite, SCCM and WSUS), along with general operating systems support for Linux (Redhat, AIX, and Solaris) and Windows Server (2008, 2012, 2016).

Significant experience with RedHat and Microsoft operating systems technologies is required, with good to very strong experience with vmWare strongly preferred.  Engineers will have a primary role supporting the virtual server enterprise, with a principal focus on the Windows Server and Linux server systems. The successful Engineer provides expertise in managing, operating systems patching, and supporting CLIENT’s server/cloud environments. The position requires a deep technical knowledge of Redhat Enterprise Linux (v5/6/7), Solaris, and AIX, along with Microsoft Windows Server (2008, 2012,2016). Additionally, a successful Engineer in the Cloud Server team requires hands-on experience with VMware virtualization.

This position requires an experienced engineer who is goal-oriented, able to multitask, and is someone who has the ability to work independently and in a small group.

Requirements:

– Maintain and deploy systems and services within our virtual and cloud enterprise.

– Work on projects pertaining to deployment and management of cloud solutions and guest server systems as a primary technical representative.

– Design, develop, and deploy automation/script processes to streamline team workflows.

– Work closely with other CLIENT infrastructure teams, as well as software and hardware vendors.

– Maintain and utilize server patching systems, both in Linux & Windows (Ex. Spacewalk, SCCM, Satellite, WSUS).

– Manage server security remediation activities including vulnerability scans using Qualys.

– Manage server operating systems patching using SCCM 2012 and Spacewalk (moving to Satellite).

– Manage server hardening, including scanning for policy compliance, using Qualys and remediation using Puppet.

– Maintain connectivity to host-based intrusion detection, using OSSEC and Alien Vault.

– Compliance and internal audit responsibilities, providing evidence requests as required.

– Develop automated compliance scripts for validation of key systems, such as Active Directory, Redhat Identity Manager, Cyberark, RSA, and critical CLIENT products.

– Help to provide technical leadership for other members of the Cloud Server team, including participation in ‘lunch and learn’ programs.

– Mentor junior engineers and act as a local escalation for operating systems and core services support within the Production Operations environments.

– Create policy, process and procedure documentation to support systems implementations, projects, and routine operational tasks.

– Maintain awareness of industry trends and issues with hardware, operating systems, networking, security and any relevant new technologies and frameworks.

– Participate in an on-call rotation schedule with teammates to provide 24/7 systems support.

Expertise in the practices and technologies of:

– 10-15 years of experience as a Lead or Senior Systems Engineer, with concentrated experience with server operating systems and servers, and demonstrated experience with virtualization, storage, and networking.

– Experience with support of service request, incident resolution, and change management processes within a Production Operations environment.

– Senior level technical infrastructure and architectural knowledge, including design of production, staging, QA and development infrastructures running in 24×7 environments.

– Hands-on administrative management experience supporting Linux systems; Red Hat Enterprise, Sun Solaris, and IBM AIX.

– Hands-on administrative management experience supporting Microsoft server operating systems, including Windows Server 2003, 2008, and 2012.

– Hands-on administrative management experience supporting VMware hypervisor systems; ESXi, vCenter, vSphere, Site Recovery Manager, etc.

– Demonstrated experience with enterprise-level virtualization software maintenance using VMware vSphere 5.x servers and clusters.

– Knowledge of one or more scripting languages – Shell, Perl, Python, Ruby, etc.

– Experience with Spacewalk, Redhat Satellite Services, SCCM or any Server Patching & Automation tools.

– Experience with service management ticketing system.

– Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action Plans, and advanced troubleshooting.

– Has helped to develop documentation of technical processes and workflows; policy, process, procedures, run-books.

– Experience with coordination of technical support with vendors, when necessary.

– Proven ability to strategically analyze the risks, benefits, and opportunities associated with a solution.

– Knowledge of industry security principles and server vulnerability remediation practices.

– Hands on experience using Satellite and/or Spacewalk to develop and manage server patching and vulnerability response.

– Hands on experience with Microsoft SCCM 2102 to develop and manage server patching and vulnerability response.

– Strong familiarity with vulnerability scanning and remediation, preferably using Qualys.

– Strong familiarity with configuration assessment scanning and remediation, preferably using Qualys.

– Familiarity with configuration host-based intrusion detection, preferably using OSSEC and Alien Vault.

– Strong familiarity with at least two of the following audit standards; SSAE16-SOC2, PCI DSS, HIPAA, SOX.

– Proven recent experience with Change Management within a 24/7 technology operations environment.

– Recent experience with Configuration Management within a 24/7 technology operations environment.

– Bachelor’s degree in Computer Science, Computer Engineering or Information Technology.

– Red Hat certification – Red Hat Certified Systems Administrator preferred.

– Microsoft Server Certification – Microsoft Certified Systems Expert preferred.

– VMWare certification – VMware Certified Associate preferred.

– ITIL V3/2007 Edition or ITIL 2011 Edition certification preferred.

– CISSP preferred.

Responsibilities:

– Build a business view lined up with client’s expectations on different projects.

– Design and maintain product view and backlog to support large world-class enterprise-level applications.

– Take part in technical architecture and design process reviews.

– Evaluate new design specifications and raise quality standards.

– Work on a wide range of complex projects, assignments and issues. 

 

Requirements:

– Bachelor’s/Master’s in Computer Science or related disciplines, or relevant experience in software architecture, design, development and testing.

Technical skills:

– Proficient in writing product specifications and documenting product features.

– Proficient in writing and maintaining technical specifications within Agile cycles.

– Ability to articulate with architects and discuss strategy/requirements with teams.

– Business domain knowledge.

– Agile/Scrum Methodology experience required.

– Proven ability to progress multiple projects in parallel under tight timeframes.