ORDER ENTRY & FULFILLMENT SPECIALIST

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Responsibilities:

Project Area: Life Sciences & Pharmaceutical

  • Review order records and other entitlement information.
  • Process orders and set up license entitlements.
  • Set up products and manage software assets in Flexera ALM.
  • Ability to translate customer order details into desired customer experience.
  • Support of the NPI release process.
  • Partner with cross functional teams to resolve customer issues.
  • Processes customer and account source documents by reviewing data for deficiencies.
  • Acts as Subject Matter expert in support of process improvement initiatives.
  • Maintains data entry requirements by following data program techniques and procedures.
  • Desire to take ownership of special projects relating to fulfillment activities.
  • Create entitlement reports as needed.

Requirements:

  • Excellent English verbal and written communication skills.
  • Experience with software order entry and fulfillment processing.
  • Experience in using order entry systems such as Oracle and Salesforce for the processing of orders for customers. Experience with NetSuite and Flexera is preferred.
  • Experience analyzing order records and entitlement information.
  • Experienced in working in a team environment and directly with internal customers.
  • Detail oriented with strong analytical and organizational skills.
  • Ability to work under tight deadlines, particularly in the last 2 weeks of each quarter.
  • Must possess problem solving and critical thinking skills.
  • Demonstrated ability to handle multiple priorities.
  • Ability to work well with limited supervision.
  • Excellent interpersonal skills.

Skills:

  • Knowledge of Microsoft Outlook, Office, Word.
  • Strong knowledge and experience with Microsoft Excel.
  • Ability to maintain confidentiality regarding business issues.
  • Demonstrated ability with computers and customer service techniques.
  • Demonstrated Team skills.

If you are interested in this position,
please send your resume.

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