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Location: Costa Rica / Perú / México / Guatemala

Help us support our internal customers base when using on-prem and cloud self-service/provisioning solutions. This position demands skills related to running and maintaining provisioning of virtual infrastructure (VMware, Azure, AWS) with moderate complexity IaaS backends (vSphere, Azure and AWS compute).

  • Plan and execute changes according to defined support cycle.
  • Fix problems and solve the issues that are reported by internal customers.
  • Propose and document technical standards.
  • Provide technical guidance and coaching to end users.
  • Support day to day operations of the automation platform.

Essential Job Responsibilities:

  • Locate/troubleshoot Virtual machines in our global VMware and cloud footprint.
  • Searching/Identifying/modifying NSX Security groups / Tags in vCenter.
  • Checking Windows and Linux Server Event viewer logs/ services.
  • Joining Windows machines to domain.
  • Troubleshoot Windows and Linux connectivity issues.
  • Searching for AD Objects/deleting them as cleanup for failed provisioning.
  • Creating/searching port-groups on ESXi clusters/troubleshooting virtual machine connectivity issues.
  • Creating/Modifying/deleting Anti – Affinity rules, Host overrides on ESXi clusters/ migrate servers to appropriate clusters and accordingly update reservation.
  • Management of port-groups in vRA reservations to allow provisioning to them.
  • vRA / Provisioning portal administration – checking/granting user permissions, monitoring subscription workflows to find out where provisioning may be failing.
  • Rundeck/Ansible portal checking/granting user permissions, monitoring jobs, troubleshooting issues.
  • Monitoring Audit/Event logs, checking automation platform appliances, web (IIS), agents on servers.
  • Decommissioning of Windows and Linux servers Basic.

Qualifications for Consideration:

  • Bachelor’s Degree or related work experience. An ideal candidate should have below skills and at least (3) years of experience with:
    • Work in global team on specific goals
    • Work with L2/L3 senior engineers on specific goals.
    • Operational awareness and experience with incident and change management
    • Configuring the company systems to specified requirements
    • Raising vendor SRs and working with vendors on issues
    • OS troubleshooting

Preferred Skills, Experience, and Education:

  • Windows and Linux OS (2016/2019 and RHEL or similar Linux) moderate level.
  • Virtualization (vSphere) moderate to expert level.
  • Active Directory – moderate level.
  • Automation concepts (workflows, orchestration) – moderate level.
  • Scripting (ansible, powershell, python) – moderate level.
  • Cloud (AWS, Azure) basic level Certifications and Learnings/ Trainings.
  • Any cloud certifications are a plus.
  • Scrum/Agile certifications are a plus.
  • ITIL certification is a plus.

If you are interested in this position,
please send your resume.

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