Struggling to stay on top of all customer-company interactions? Customer relationships play a crucial role in the growth of any organization. However, building and maintaining strong business-customer relationships is a challenge, as it typically involves a large volume of data, the management of which isn’t always easy.
Microsoft Dynamics 365 is a customer relationship management system, which enables firms to organize their interactions and relationships with both current and prospective customers. By centralizing all customer related data, this versatile CRM allows companies to gather, manage and protect customer provided information effectively, all of which are key elements of responsible data ownership.
Here are some of the reasons why Microsoft Dynamics 365 is the perfect CRM solution for your business.
Ease of Integration
According to Microsoft, there are currently more than 60 million active Microsoft Office 365 commercial users in the world, making it one of the most popular productivity suites used by businesses. As the purpose of customer relationship management software is to efficiently organize customer data, a good CRM should be able to integrate with an enterprise’s deployed productivity suite with ease. Microsoft Dynamics 365 offers seamless integration with Microsoft Word, Excel, Outlook, and other Microsoft tools, allowing your staff to migrate information with minimum hassle.
Microsoft Dynamics 365 displays information in the form of lists, charts, along with web resources, website information and organization insights on its dashboard. These dashboards are highly customizable, which means employees can modify them according to the functions they require. The dashboard data can also be shared with another user or an entire team with adjusted levels of access.
Microsoft Dynamics CRM uses cloud for data storage and hosting, which makes it easier for your staff to access information on-the-go from laptops, phones, tablets and other digital devices. Whether you need to follow-up with a client or retrieve information necessary for a sales call, through cloud storage, you have the details you need right at your fingertips.
Personalized Customer Service
Customers use multiple channels to convey their feedback and queries to companies. Microsoft Dynamics CRM makes it easier to understand the needs of customers by offering a platform through which your staff can manage multichannel customer service. This personalized customer service allows companies to provide better support to their customers.
If you’re in search of a fast, flexible and reliable CRM system for your firm, Microsoft Dynamics 365 could be the solution your business needs. In order to take your customer relationship management to the next level, consult experienced professionals from EX2 Outcoding to switch to Microsoft’s versatile CRM system today!
Based in Costa Rica, this nearshore company provides comprehensive Microsoft Dynamics solutions, along with staff augmentation, web development and mobile app development services to local and international businesses looking to optimize their operations and scale for growth.
For quotes and details, contact their representatives today at +1 800 974 7219. You can also send you queries to them via email at firstname.lastname@example.org.