Key Considerations When Changing Technology Vendors
A reliable vendor can be invaluable to an ambitious company as they fulfill crucial tasks that require expertise while letting their clients focus on growing their business.
A vendor such as a team of IT experts can also provide numerous additional resources to help a company hit their targets faster and drive growth quicker and more sustainably.
Such relationships between firms and vendors must be managed effectively to be completely successful. When they are not managed effectively, then communication can break down and the benefits and value the vendor should be providing start to diminish. This can result in missed deadlines, final products not being up to the required standard, or simply the inability or reluctance to scale-up or provide additional resources as required.
Such a deterioration in the relationship between client and vendor should be fixed quickly by switching to another vendor that can provide the required services.
There are also other reasons why a company might decide to switch vendors. The most common of these are the time zone differences and language or cultural barriers inherent in working with offshore vendors; problems solved by switching to a nearshore partner who can better understand and synchronize their operations.
Before making a switch, take the time to consider these three key elements to changing vendors.
Changing a technology vendor can be troublesome if there is not a consistent record of all the decisions and business operations undertaken during the original vendor relationship. When transitioning to a new vendor, it is important that the new team is equipped with a good understanding of the previous relationship and the roles performed and tasks completed.
Usually, businesses do not originally plan on changing their vendor, so it is quite common for all the processes to have been only partially documented. It is possible to retroactively document every step of the relationship with the original vendor, and this would be highly recommended if the documentation didn’t occur at the time.
An accurate and complete knowledge transfer can help create a seamless transition to a new vendor.
Any new vendor under your consideration must have the ability to scale-up their level of service as your business grows. Assuming the new vendor’s level of service is already an improvement on the current or previous partner, then ensuring the new partner can raise their capacity as your business expands is the next key consideration.
As well as flexible scalability as required in terms of output and productivity, check to see if the new vendor can offer additional resources or expertise that were not previously available to you.
Operational Costs and Benefits
When weighing up the operational costs of a new vendor, it is not always wise to simply compare them to the costs of the current or previous vendor. Costs can be increased by a vendor when additional services are required, so you should take these into account too.
You should also weigh up the costs according to the additional benefits that the new vendor will provide your organization. By doing this you can quickly identify the value that the new vendor will bring to your company.
If you are looking for a new technology partner or would like to find out more about our services, please contact our team on +1 800 9747219 ext. 202 or firstname.lastname@example.org. Alternatively, complete the form on our contact page here and a member of our team will help.